Annual Report Following the Patient Participation Survey 2014/2015
Members of the PPG:
- Mr S M - Ex Police Officer, Respected figure in the Pakistani Community
- Mr Y P - Respected member of the Indian Community.
- Mrs Z P - Respected member of the Community.
- Mr R B - Ex Driving Instructor also well-known member of the Community
- S K - Well known member of the Community.
- V P - Ex Councillor and well known and respected member of the Indian and Pakistani Community.
- H A-O University Student
- Mrs R R Solicitor
- Mr N Pl Pharmacist
- Mrs S I works in a local pharmacy
- Mr A V P Retired, voluntary member also a well respected member of the community and a member of the committee at the local mosque.
All members of our PPG are still the same as last year and are active members in the community and have exceptional qualities and experience to be the voice of the patients. Some members have experience of directly dealing with the community and providing services.
Over the 3 years we have continuously made efforts to engage with patients through the PPG to hear feedback and concerns and to improve our service. We have received feedback from various sources and have acted on suggestions. Patients have various methods available to put forward their suggestions. We have a suggestion box, questionnaires, Nhs Choices and Dr Sidda's website can personally come in talk to us or talk to the PPG members during our quarterly meetings.
PPG has always been involved in agreeing with the priority areas and making an action plan. The action plan has then been put into place following approval and the results have been great. We have open surgery on 2 mornings of the week which has made more appointments available on other days, the telephone lines have made it easier for patient to get through to the surgery. Prescriptions still remain at 48 hours notice for repeats.
Overall we have had a great response and improvement to the service we are providing our patients and will continue to do so.
Join the patient forum today
Call 01204 462966 and ask for Amina or Neear
If you would like to join the Patient Forum please get in touch with the surgery. Alternatively you could read the notice on the practice notice board for more information about what the Forum is and what would be expected from you as a member.
Our patients are from a widespread ethnic community; which are Indian mainly Gujrati speaking, Pakistani patients which are Urdu speaking and other ethnic minorities which are well conversed with the English language. Meetings held will be conducted by members of the same ethnic origin and language spoken. This will help patients to understand the problems they could face by non- compliance and the reasons why we need to address the problems
We have a notice board which is regularly updated with events and changes.
We are also communicating through our Patient Forum members who have a strong influence in the Community.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.