Appointments

We realise that problems sometimes arise unexpectedly therefore we have specifically allocated appointments reserved for the day, if you feel you need to be seen urgently

• phone us on 01204 462966, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am to 6.30pm. We will respond within 4 hours during opening times
• phone us on 01204 462966, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The surgery runs an extended hours service every Monday from 6.30pm to 7pm.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

To help us deliver the best possible service to all our patients:

• Please arrive on time for your appointment
• Please let us know if you cannot keep an appointment
• Please book separate appointments for each individual
• Please tell the receptionist if you need a longer appointment
• If you arrive ten minutes late for your appointment you will need to rebook as you will not be seen

Patients are asked to keep appointments to ensure effective running of the practice and for the appropriate use of the doctors' time. If a patient misses two or more appointments without letting us know in advance we will send a letter.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01204 462966, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

Outside our opening hours you have the following options:

For GP Out-of-Hours Service call 0161 7638940.

If you need medical help now you can also use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs